In 2023 we are changing the way we sell our products to our customers.
No longer will our products be 'generally listed' in our online store - they will be classified into one of three groups (see further below)
We are doing this because we learned a lot through the pandemic years - not only about us, but also about our customers. The delays in shipping product to our customers have made us completely rethink the way we do business. Whilst we have been privileged and grateful to have customers who have stood by us and waited between three and 12months for their orders, these kind of delays are unacceptable and although material supply disruption is disappearing we have no guarantees that we won't experience another pandemic or event that will disrupt our material supply.
Up till the covid pandemic our business has been ostensibly a 'make to order' with most (98%) orders being shipped within the 28days payment to shipping date schedule that we offer in our standard terms and conditions; and the longest lead times we truly experienced were about 60 days when a few things hiccupped along the way. The covid pandemic though blew this out dramatically as it not only had material supply impacts but also demand (sales) went very high with folks spending more time at home and working on their projects. We also experienced three flood interruptions to our business in the start of 2022 that didn't help the situation at all.
Our business simply cannot sustain this kind of impact! So to this end we are changing how we do things and this is how our business will change in 2023, with products in our online store classified as:
1. In Stock
- In Stock Items are basically any product that is not flagged as "Made to Order" or "Non Stock".
- As available stock gets close to zero, the Stock On Hand value will be displayed eg "2 in Stock".
- The Stock On Hand allows customers to see if we are running low on stock.
- When all stock of a given item has been sold the item will become a "Non Stock" item.
- More stock will eventually become available, but its best to register your interest to buy which helps us to prioritise manufacturing runs.
- Shipping of Stock Items is up to 14 days after receipt of payment.
2. Made to Order
- Made to Order items are items which we manufacture after purchase and payment has been made by the customer.
- On all Made to Order items you will see this: NOTE! This item is Made To Order
- Made to Order items are specific to the purchasing customer's requirements.
- Typically, these are items where there are many combinations or options and it is simply impractical to keep one of every variant on the shelf.
- Manufacturing lead time can be up to two weeks from receipt of payment.
- Shipping of Made to Order items is up to 28 days from receipt of payment, depending on the item.
3. Non Stock Item
- Non Stock Items are items which we currently have no stock of.
- Typically, we can obtain more of these items or have more manufactured.
- These items can have a long lead time of several months due to manufacturing requirements.
- On all Non Stock items you will see this: NOTE! This is a Non Stock Item
- There is also a Yellow button to register your interest to purchase this item at a later date.
- Be sure to register your interest to buy these items If you would like to purchase one.
- Registering your interest in a Non Stock Item will help guide the manufacturing priority of the selected item.
- Koromo Heritage will contact you at the time when more of the item are going to be manufactured.
We also run Expressions of Interest ('EOI') for some items that are Non Stock Items, and in some instances this will see certain products available only once a year.
For folks who purchase items across our range and where it includes a mix of Stock Items, Made to Order and Non Stock Items we will be part-shipping their order. We commenced doing this in the later half of 2022 and it seems to be the best way forward to ensure that our customers' needs are being met.
All of our products have buttons on the listing so you can check the definition of our product classifications - but you can also go directly to our definitions page at any time and by clicking this link: https://www.koromoheritage.com/definitions
These changes will be implemented during February and will be completed by the start of March 2023.
Our focus remains on making the products that our customers are demanding and buying from us. We acknowledge that many of you have been trying to contact us and continue to find this difficult or there is a lengthy delay in us replying. This is mostly due to our operating hours being spent working making the parts to fill the orders and dealing with supply challenges. We have always been open in saying email is the best method to contact us as we can do this in the afterhours and we can also keep a thread of the communications. Our email is This email address is being protected from spambots. You need JavaScript enabled to view it.
Koromo Heritage - the way we do business is changing in 2023, but we are still the same team that's been helping Toyota Enthusiasts for more than a decade..
Sincerely, Gary